Shipping & Delivery Policy

Thank you for choosing Rang Jah. We aim to provide a reliable, efficient and straightforward delivery service across the UK and worldwide.

Please review the delivery options, estimated times and important shipping information below before placing your order.

UK Delivery Options

Free UK Delivery

Spend over £70 and receive FREE Basic Delivery anywhere in the UK, with an estimated delivery time of 3–4 working days.

Worldwide Delivery

We are pleased to offer international delivery worldwide, including special delivery rates for the USA, Europe, India, Bangladesh and selected Middle Eastern countries.

Worldwide Delivery Options

We are pleased to offer reliable international delivery worldwide, with standard and express services available for selected destinations.

Middle East – Special Delivery

We offer a special flat-rate delivery price of £20 to the following selected Middle Eastern destinations:

Free Worldwide Delivery

Spend over £250 in a single order and receive FREE Worldwide Delivery.

For international orders under £250, the applicable delivery charge will depend on the destination and delivery service selected. The available shipping options and applicable charges will be displayed at checkout before payment.

Processing & Dispatch

Orders are normally processed the same day or by the next working day.

Our regular dispatch days are Monday to Friday. Couriers do not normally collect parcels from our warehouse on Saturdays, Sundays or UK bank holidays.

Orders placed late on Friday or over the weekend will normally be processed and dispatched on the next available working day.

Urgent parcels may be dispatched before 4:00 PM on Friday, subject to courier availability.

Please note that the estimated delivery time begins once your parcel has been dispatched and collected by the courier.

Every order is carefully inspected, packed and prepared before dispatch.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where applicable.

Please allow some time after dispatch for the courier's tracking system to update.

International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Any applicable customs duties or taxes are determined by the relevant authorities and are the responsibility of the recipient.

Customs clearance may occasionally cause additional delivery delays.

Missed Delivery & Delivery Attempts

If you are unavailable when the courier attempts delivery, they may:

• Attempt delivery again;
• Leave instructions for redelivery;
• Deliver to an authorised safe place or neighbour where permitted; or
• Take the parcel to a local collection point or courier depot.

Please regularly check your tracking information once your order has been dispatched.

If your parcel is taken to a collection point, please ensure it is collected within the timeframe specified by the courier.

Alternative Delivery Address

You can have your order delivered to an address different from your billing address. Simply enter your preferred delivery address at checkout.

Please carefully check your full name, house/flat number, street, town/city, postcode and country before completing your order.

Once an order has been processed or dispatched, we may be unable to amend the delivery details.

Safe Place Requests

If you would like your parcel left in a safe location, please contact us as soon as possible after placing your order.

We cannot guarantee that the courier will be able to follow a particular safe-place request.

Where you directly authorise the courier to leave your parcel in a nominated safe place, please ensure that the location selected is secure.

Lost or Damaged Parcels

If your parcel appears to be lost or damaged during transit, please contact us as soon as possible so we can investigate the matter with the courier.

Where necessary, we will open an investigation or claim with the relevant delivery company. Courier investigations and claims can take up to 28 days to complete.

If a parcel is confirmed as lost or damaged, we will arrange the appropriate replacement or refund, depending on the circumstances and outcome of the investigation.

For damaged parcels, please retain the original packaging, shipping label and affected item, as photographs or other evidence may be required.

Delivery Delays

Although we aim to meet the estimated delivery times, occasional delays may occur due to circumstances outside our control, including courier disruption, severe weather, customs clearance, public holidays or transportation delays.

If your parcel is significantly overdue or your tracking has not updated for an unusual period, please contact us so we can investigate.

Customer Support

For any query regarding your order, delivery, return, refund or exchange, please contact us via:

WhatsApp: +44 7576 159994

WhatsApp is not a live-chat service. Messages are handled in queue order, so please allow us time to reach your message. We will respond and help resolve your query as soon as possible.

Please include your full name and order number when messaging us so we can assist you quickly.

Email: support@rangjah.com is for wholesale enquiries only and is not monitored for individual order, delivery, return, refund or exchange queries.

Postal Address

Rang Jah
34 St Peters Road
Leicester
LE2 1DA
United Kingdom

Thank you for choosing Rang Jah.