Returns and Refund Policy- Rang Jah
Thank you for shopping with Rang Jah. This policy explains how to return or exchange an order, and how refunds are processed.
1. Cancellation and Return Window
You do not need our prior permission or authorisation to return or exchange an item, and you do not need to notify us first. If you wish to return or exchange an item (change of mind, wrong size/fit, style, colour, or length), simply post it back to the address in Section 4 within *14 calendar days* of receiving your order (the date on your proof of postage counts). Include your invoice or a note with your name, order number, and whether you want a refund, exchange, or credit note.
Important: A refund is only issued once the item has been physically returned to us, or you have provided acceptable proof of postage (e.g. a tracked courier receipt). By ticking the agreement box at checkout and placing your order, you confirm that you have read and agree to this Returns and Refund Policy and our Terms & Conditions, including this condition. Raising a payment dispute, chargeback, or PayPal claim does not waive this requirement — the goods must still be returned to Rang Jah before any refund is due. This does not affect your statutory rights under UK consumer law for items that are faulty, damaged, or not as described.
2. Return Conditions
To qualify for a refund, exchange, or credit note, items must be:
- Unworn, unwashed, unused, and in resalable condition, with all original tags attached
- Returned complete — including all matching pieces (e.g. shirt, trousers, lining, dupatta, belt, accessories)
- Packed with the original invoice/packing slip, or a note stating your name, order number, and whether you want a refund, exchange, or credit note
Items handled beyond what's reasonably necessary to check fit and fabric — worn, washed, altered, perfumed, or stained — may have their refund reduced or the return rejected, where permitted by law. This does not affect statutory rights for faulty, damaged, or mis-described goods.
3. Size, Fit, and Length
Measurements are listed on each product page. Please check these carefully before ordering, as cuts and lengths vary by design. An item being the "wrong" size or length due to personal preference is treated as a change-of-mind return under Sections 1–2 above, not a fault.
4. How to Return
Post returns, using a *trackable service*, to:
Rang Jah, 34 St Peters Road, Leicester, LE2 1DA, United Kingdom
Keep your proof of postage — this is your evidence of return and is required to release a refund or defend a payment dispute.
Lost return parcels: As the sender of the return, you are responsible for it in transit. If your return parcel is lost, damaged, or delayed by the courier, Rang Jah accepts no responsibility for it. You must contact the courier directly and file the claim yourself, since only the sender can claim against the courier for a lost or damaged parcel.
5. Delivery and Return Costs
Standard UK delivery is free on orders over £70. Change-of-mind return postage is paid by the customer. Costs for upgraded/express delivery are refunded only to the extent required by law. If an item is faulty, damaged, or mis-described, we cover reasonable return costs as required by law.
6. Refunds, Exchanges, and Credit Notes
- Refunds are issued to the original payment method within *14 calendar days* of receiving the returned item (or valid proof of postage), and may take extra time to appear depending on your bank/PayPal/Klarna.
- Exchanges depend on stock; write your preferred replacement item and size inside the parcel.
- Credit notes are processed within 2–3 working days of inspection and used in place of a refund only if you request one, or if the original order was paid with a credit note.
7. Faulty, Damaged, or Incorrect Items
Inspect your order as soon as it arrives. You must notify us within 2 calendar days of delivery if an item is faulty, damaged, incorrect, or not as described, along with your order number, a description of the issue, and clear photos/video. This short window lets us verify the issue arose before delivery rather than afterwards.
Reports made after 2 days will be treated as a change-of-mind return under Sections 1–2, not as a fault claim, unless the fault is one that could not reasonably have been noticed on inspection (e.g. a hidden manufacturing defect). Please stop wearing or using the item once a fault is noticed, as continued use can affect our assessment. Wear and tear, misuse, or damage from incorrect care is not treated as a fault. This section does not limit your statutory rights under UK consumer law.
8. Payment Disputes and Chargebacks
If you contact your bank or PayPal instead of us first, please note:
- Our order confirmation, this policy, and our delivery records are provided to the payment provider as evidence that clear return terms were agreed at purchase.
- A refund cannot be released, and a chargeback will be contested, where the goods have not been returned to us or evidence of postage has not been provided.
- We aim to resolve every return or refund query directly and quickly — please contact us before opening a dispute, so we can sort it out without delay.
9. Sale Items
Sale and clearance items carry the same statutory rights as full-price items unless a specific legal exemption applies. Any additional voluntary terms will be stated clearly on the product page.
10. Contact Us
For any query about your order, return, refund, or exchange, please contact us on WhatsApp: +44 7576 159994.
This is not a live-chat line, so replies are handled in queue order — please allow us time to get to your message, and we will respond and resolve your query as soon as possible.
Email (support@rangjah.com) is for wholesale enquiries only and is not monitored for order or return queries. Please include your full name and order number when messaging us on WhatsApp so we can help quickly.
Thank you for choosing Rang Jah.
